At TC Furlong, we pride ourselves on being ready and able to answer the call. Over the last 50 years, we’ve made a significant effort to prove ourselves as a beacon of reliability and expertise among the many professional audio service providers in the greater Chicagoland area. Every day in our shop, our team of dedicated audio specialists work tirelessly to ensure that the music never stops and the shows always go on.
One of the key service values offered at TC Furlong is the Emergency Audio Response hotline, a lifeline service available to our customers, 24/7 + 365. We’d like to give you a little insight into how one of our customers recently took advantage of this service, and how our timely response helped save their whole weekend of performances.
One fateful Thursday evening, the hotline rang with urgency. On the other end of the line was a voice wrought with desperation… a customer in dire need of professional audio assistance! With less than 24 hours until show time, a troublesome power amplifier/DSP unit, matched to the manufacturer’s loudspeakers, started to act up. The customer’s show, a carefully choreographed masterpiece months in the making, hung in the balance, threatened by a pesky technical failure. But for TC Furlong, challenges are but opportunities in disguise, and the team wasted no time in springing into action.
By the next morning, a TC Furlong representative had already removed the affected amplifier from the venue, and the techs in the shop began work on getting a replacement unit in line from our rental inventory. This was no ordinary swap; it was a seamless transition, a ballet of technology orchestrated with finesse. The replacement amp arrived at the venue by midday Friday, pre-loaded with all the necessary DSP presets, which were downloaded from the defective amp back at the shop. After some adapters were added, the amp was a drop-in replacement; a plug-and-play solution born from the marriage of technology and expertise, and a testament to TC Furlong’s unwavering customer support.
As the curtains rose on the evening’s performance, there was a palpable sense of anticipation in the air. But thanks to TC Furlong’s responsiveness, technical knowhow, and dedication to excellent customer service, the show unfolded flawlessly. TC Furlong’s Emergency Audio Response hotline helped amplify the night, once again proving our reliability and excellence amidst the ever-changing and unpredictable landscape of live performance entertainment.
Interested in renting from TC Furlong? Call our office today at 847-367-9588 or send an email to rental@tcfurlong.com.
Interested in purchasing your own gear? We are dealers for over 100 professional audio manufacturers. Call our office today at 847-367-9588 or send an email to sales@tcfurlong.com and we’ll get started on a quote!