Warranty Support Advantage

wsa

One of TC Furlong’s operating principles is “BETTER AUDIO BY DESIGN.”  Good design includes choosing reliable gear, having a plan when gear fails, and having a reliable gear supplier.

One of the many advantages to buying gear from TC Furlong is our exclusive warranty support service that offers end-to-end peace of mind on every purchase:

  • If any new item you buy from us fails during the manufacturer’s warranty period, we will provide a no-charge loaner while we assist you in dealing with the manufacturer to correct the problem.
  • If an eligible item fails after the manufacturer’s warranty expires, we will provide a 50% discount off the normal rental rate while we assist you in dealing with the repair, for as long as you own the gear.
  • New in 2020: We provide a 20% discount off of our base hourly labor rate for repairs on eligible items you purchase from TC Furlong,  for as long as you own the gear.
  • 24×7 technical support
  • Assistance with warranty claims including proof of purchase and shipping/receiving support
  • Free lifetime frequency coordination and firmware upgrade assistance

TC Furlong’s warranty support advantage is another way to achieve “BETTER AUDIO BY DESIGN.”

Contact us at 847.367.9588 if you have questions about our Warranty Support Advantage or if you need any support with your new gear!

 

Important details: All warranties are directly between the buyer and the manufacturer.  TC Furlong does NOT offer or provide any type of warranty.  This is NOT a warranty or extended warranty program and no warranty of any sort is implied. Buyer will need to provide proof of purchase. This program has significant restrictions: eligible items must be new,  A-stock items purchased directly from TC Furlong sales staff (excludes used equipment and  items sold through auction or broker sites); not transferable–benefit is only available to the original buyer;  buyers will need to pay shipping, handling, insurance  and cartage expenses (not covered by manufacturer’s warranty); normal rental policies (related to insurance, contracts, cartage, etc.) apply to loaners and discount rentals; TC Furlong does not guarantee availability of loaner equipment and reserves the right to offer substitutes; program is subject to change; other limitations apply.