It’s no secret that there are more options than ever before to purchase professional audio equipment. At any moment, you’re a Google search away from a staggering number of online retailers offering a wide array of gear at any price point imaginable. Many of them are reputable authorized resellers; some, less so.
Naturally, we’d like to be your first choice when purchasing gear, which begs the question: why choose TC Furlong Inc.? What sets us apart from the many other options available to you? We believe that our technical expertise, design focus, Warranty Support Advantage, after-sale support, and competitive pricing provide long-term value to our customers that can’t be found at online retailers.
Technical Expertise
TC Furlong Inc. is a company made up of audio engineers and all-around gear obsessives. Our Rentals and Live Events Departments use the equipment we sell on a regular basis, and our collective decades of experience as engineers and technicians mean we’re able to provide thoughtful recommendations on the best solution for your situation. Chances are we’ve been in that situation ourselves.
We don’t push cookie cutter solutions or whatever a manufacturer might be promoting at a given time, because we believe there’s no one-size-fits-all approach to audio gear sales. Every customer, every system, and every facility is unique. Our mantra is Better Audio By Design, which means we take the time to tailor every system we sell from the bottom up, so you can be sure that your particular requirements are met.
After-Sale Support
We stand behind every piece of gear we sell for the long haul. Our Warranty Support Advantage program is unique in our industry, and provides unparalleled peace of mind with every purchase. If any new item you purchase from us needs service within the manufacturer’s warranty period, we will provide you with a no-charge loaner from our rental stock inventory while we assist you in dealing with the manufacturer to solve the problem. If an item needs service after the manufacturer’s warranty expires, we will provide a 50% discount off the normal rental rate for an equivalent item while we assist you in dealing with the repair, for as long as you own the gear. You can learn more about our Warranty Support Advantage at https://tcfurlong.com/warrantysupport/.
In addition to acting as an advocate for our customers in warranty claims, we are an authorized repair center for many of the brands we sell. We can diagnose and repair many issues at our Lake Forest, IL office, or even on-site at your facility in many cases.
We’re also available to support you on a 24×7 basis through our Emergency Audio Response service. If you experience a show-related emergency outside of business hours, you can always reach our support operator, and receive a call back from a member of our management team, usually within five minutes. Learn more about our EAR Team at https://tcfurlong.com/support/.
Competitive Pricing
Perhaps the best and most surprising thing about the perks we’ve described here is that they all come at no extra charge to our customers. In fact, in most cases we are able to meet or beat the pricing you’ll find at online retailers. Whether you’re looking to purchase a single mic cable, a full PA system, or anything in between, we’re dedicated to providing the same high level of service and competitive pricing on every single sale.
We know that you have endless options when it comes to your next gear purchase. That’s why we put so much focus on our technical expertise and quality of service. Anyone can sell you a piece of equipment; we want to sell you the right equipment, along with the knowledge that we’ll have your back for the lifetime of that equipment and beyond.
TC Furlong Inc. is an authorized dealer for over 100 manufacturers of professional audio equipment – check out our line card for a full list. Reach out to our Sales Team for a quote by calling 847-367-9588 or sending an email to sales@tcfurlong.com.