At TC Furlong Inc., we understand the importance of providing exceptional customer service during and after every purchase. That’s why we developed our own no-cost comprehensive post-purchase support program that sets us apart from the competition – called Warranty Support Advantage.
If an item purchased from us fails while under manufacturer warranty, we offer customers a free loaner of an equivalent item from our rental inventory to keep their system up and running until their gear is repaired or replaced by the manufacturer. If an item fails after the manufacturer warranty expires, we offer customers substantial discounts on rentals and in-house repair services, for as long as they own the gear.
To help illustrate our dedication to customer care, we have a few recent compelling examples below that demonstrate how our team goes above and beyond to ensure your peace of mind with every purchase from TC Furlong Inc.:
- A local performing arts center’s digital audio console failed before a weekend show. On short notice, we delivered a rental of a replacement console to get them through the gig, then facilitated a repair of their console. The rental and repair were heavily discounted, despite the rental prep and delivery occurring outside of our standard business hours, and despite the fact that the customer had purchased the console from us 15+ years ago.
- A production company purchased a stage box that wasn’t performing correctly out of the box. We worked with the manufacturer to get a replacement unit shipped out, and offered the customer a free loaner stage box from our rental inventory until the situation was resolved.
- One of our customers experienced a sudden power loss on their wireless receiver, and we helped out by identifying the root issue and replacing the front panel power switch to get their receiver working properly again. Repair labor was done at our discounted rate.
- A local church had an entire fader bay stop working on their digital audio console. We located the source of the issue and replaced the affected fader power supply and control cards. All repairs were performed on-site, and billed at our discounted rate.
There are many other benefits to our no cost Warranty Support Advantage, and each purchase made at TC Furlong Inc. is supported by this program. Interested in learning more? See the full details on our website. You can also contact us at 847.367.9588 if you have questions about our Warranty Support Advantage or if you need any support with your new gear!
The Warranty Support Advantage program is just one of many reasons to buy gear from TC Furlong Inc. Interested in purchasing gear from any of the 100+ manufacturers on our line card? Reach out to our Sales Team at sales@tcfurlong.com or call us at 847.367.9588.