Tech Tip: Shure Axient Digital – Adjusting the Factory Frequency Band Settings On Your Receiver

Are you having trouble getting your transmitters to sync with your new Axient Digital receiver? You are not alone, and TC Furlong Inc. is here to help! With many of our customers now receiving the remaining pieces on their backordered Axient orders, we’ve noticed this somewhat common issue when our customers start unboxing their highly anticipated top-tier Shure wireless systems.

The factory default setting for the Axient Digital receiver is set to the G53 band. If you are having an issue getting your existing Axient beltpacks or handhelds to pair with your new RX, likely your transmitters and receivers are not set to the same bands. Changing the band on the receiver to match the transmitters is quick and easy.

To switch the frequency band on your Axient receiver, follow the steps below:

  1. Press the red “Exit” button on the front panel to make sure you are on the home screen.
  2. While on the home screen, press the control knob in to access the settings main menu.
  3. On the main menu, choose the first option “Device Configuration”
  4. In the device configuration menu, choose the first option “Device RF”
  5. On the device RF screen, choose the first option “RF Band”
  6. On the RF band selection screen, press the control knob inwards again to choose the RF band parameter. The band selection box will highlight on the screen. Choose the correct frequency band, which will likely be G57 if you are in the US.
  7. To confirm the change, you need to press the (now blinking) “Enter” button next to the control knob. You will see an image on the screen that lets you know your settings have been saved.

And that’s it! Your receiver should now be able to connect to your transmitters in the desired band.

For more information, you can visit the Axient Digital page on our website to check out our rental brochures, spec sheets, and manuals for all the Axient products we carry.

Interested in renting Axient Digital from TC Furlong Inc.? Our vast inventory of Shure Wireless includes dozens of Axient receiver channels, corresponding body packs and handheld transmitters, as well as hundreds of other wireless microphone options and accessories. Send a message to rentals@tcfurlong.com or call our office at 847-367-9588 and our experienced team of audio technicians will help ensure your next event is a success!

Interested in purchasing Shure Wireless or anything else from our line card of over 100 manufacturers? Our sales team is ready to help and can be reached at sales@tcfurlong.com or by phone 847-367-9588. Contact us today for a quote!

New In Rentals – Clear-Com Arcadia Central Station

The latest addition to TC Furlong Inc.’s extensive rental inventory is the Clear-Com Arcadia Central Station. Arcadia is Clear-Com’s most flexible and scalable intercom platform yet, and will serve as the communications backbone for our customers’ biggest and most complex productions.

The Arcadia Central Station serves as an all-in-one hub for Clear-Com’s entire lineup of production intercom solutions. In addition to eight 4-wire and four 2-wire analog intercom ports, FreeSpeak II transceivers can be connected to Arcadia to facilitate wireless communication. Arcadia also acts as a base station for Clear-Com’s HelixNet digital partyline products. Finally, Arcadia is Dante-enabled to allow easy audio-over-IP interfacing with third-party devices.

Intercom setups that might have previously required multiple pieces of rack gear, a handful of interfaces and converters, and extra cabling (not to mention a lot of troubleshooting), can now rely on the single rack unit Arcadia station.

Arcadia has full front panel controls, including two full-color touchscreen displays. For in-depth system configuration and monitoring, engineers can use the browser-based Core Configuration Manager (CCM). CCM provides an intuitive user interface for assigning beltpack roles, configuring groups, and monitoring overall system health.

Curious if Arcadia is the right solution for your upcoming show? Reach out to our Rental Team at 847-367-9588 or rentals@tcfurlong.com. They can help design a solution built around Arcadia, or any of the other intercom systems in our rental inventory.

We are also dealers for Clear-Com and other professional audio manufacturers. If you have questions about purchasing Arcadia, or anything else from our line card of over 100 manufacturers, reach out to our Sales Team at 847-367-9588 or sales@tcfurlong.com.

TC Furlong Inc. is Celebrating 50 Years in 2023

Founded in 1973, TC Furlong Inc. has come a long way over the past five decades. What started as a small loudspeaker repair, design, manufacturing and rental business run from TC’s garage has grown into a leading provider of professional audio solutions for clients in Chicagoland, the Midwest, and across the country. We are proud to celebrate our 50th anniversary in business serving clients in the live event industry!

Since the start, we have always strived to be at the forefront of the professional audio industry, adopting new technologies and staying ahead of the curve. We’ve been leaders in state of the art gear like frequency agile wireless microphone systems, digital mixing consoles, and complex intercom systems, and have evolved to meet the needs of our customers. Today, we continue to provide a wide range of professional audio and event services, including gear rentals, equipment sales, live event system rentals, sound system design and alignment, repairs, project and production management, CAD drafting, and others.

TC Furlong has built an enduring reputation for delivering exceptional customer service and support. Our clients appreciate and have come to rely on vital programs like our Warranty Support Advantage and 24×7 Emergency Audio Response hotline.  We pride ourselves on being the ones who can take the call and save the show!

As we celebrate our 50th anniversary in business this year, we look back on a rich history of quality, innovation, reliability and growth. We also look forward to the future, with a strong foundation and a clear vision for the next 50 years. We’d like to thank each of our clients who helped us get this far. Here’s to another half-century of success!

Keep an eye on our blog and social media channels for more insights into the past, present, and future of the company during our anniversary year.

Repair Service: Microphone Retermination

Have you noticed one of your lavalier or headset microphones beginning to intermittently cut out, or make loud popping or buzzing noises? Or maybe you’re looking to upgrade your wireless microphone systems, only to realize that the new beltpacks utilize a different type of connector from your existing systems. In either case, your first instinct might be to order brand new mics and get rid of the old ones. However, reterminating your microphone (i.e. cutting off the old connector and replacing it with a new one) may be a more affordable and sustainable option.

Due to their exposure to sweat and makeup, and the comparative fragility of the tiny components used to build them, lavalier and headset mics certainly have a more finite lifespan than the average handheld dynamic mic. Even the most expertly built, durable lavalier mic will be “sweated out” over a long enough period of use, rendering the mic capsule itself irreparable, and requiring a replacement. That said, many “broken” mics that are sent to us for evaluation are in much less dire straits; maybe there’s a loose solder joint in the connector itself, or maybe the microphone cable is damaged. In either case, the fix can be as simple as cutting the cable near the connector and replacing it with a new one (unfortunately, if the cable is damaged closer to the mic element, a repair may not be possible, as splicing an additional length of cable in is impractical at best).

At TC Furlong Inc., we have the capability to reterminate lavalier and headset mics to any common connector type including TA4F, LEMO, Sennheiser Evolution, and more. We’re also happy to share that we’ve recently upgraded our repair arsenal with tools to reterminate mics with Microdot connectors. Microdot, a connector most commonly associated with DPA microphones but increasingly adopted by other manufacturers, allows a single mic to essentially be reterminated on the fly by swapping out small adapters for use with different wireless systems. Because it’s such a tiny connector, we previously had to send Microdot-terminated mics elsewhere for repair, but our new specialized tools allow us to complete these reterminations in-house, saving you time and money in the process. Turnaround time for our retermination service is usually just a day or two.

Microphone retermination is just one of the multitude of repair services we offer. If you have gear in need of repair, reach out to our technician Scott Helmke at shelmke@tcfurlong.com.

We also sell lavalier and headset mics, wireless microphone systems, and a variety of other gear from most manufacturers of professional audio equipment. Get in touch with our Sales Team at sales@tcfurlong.com to request a quote.

We also have hundreds of lavalier and headset mics available in our massive rental inventory. For rental quotes, please contact our Project Managers at rentals@tcfurlong.com.

New In Rentals – Meyer Sound MJF-210 Monitors

The latest addition to TC Furlong Inc.’s extensive inventory of loudspeakers are some brand new Meyer Sound MJF-210 monitor wedges. With balance between power and size, the MJF-210 is a high-performance monitor that will meet the most rigorous demands of your live production.

The MJF series boasts flat amplitude and phase responses, full-range bandwidth with exceptional impulse response, along with Meyer Sound’s own Intelligent AC system for automatic voltage selection, EMI filtering, soft current turn-on, and surge suppression. Ultra-low distortion gives vocals and instruments stunning accuracy, with low distortion and no signal coloration at high output levels and at low frequencies. A wide 70° vertical coverage allows the performer to move freely up and down the stage while remaining in the sweet spot.

Constructed of premium birch plywood, the MJF‑210’s cabinet is coated with a slightly textured black finish and includes protective rubber strips on the bottom of the unit that prevent changes in position due to vibrations. A hex-stamped steel grille lined with acoustical black mesh protects the drivers.

FEATURES AND BENEFITS
• Self-powered system guarantees simplified setup and operation
• Small lightweight footprint with no external amplification occupies less truck space
• Low profile cabinet preserves onstage sight lines
• Wide vertical coverage permits the freedom to move upstage and downstage
• High peak power ensures excellent transient response
• Flat frequency and phase responses yield high gain before feedback

APPLICATIONS
• Main vocal monitor
• High output instrument monitor

For more information about adding a few of our new Meyer MJF-210s to your next job, other Meyer Sound loudspeakers, or anything else from our vast rental inventory, please contact our Rental Team at 847-367-9588 or rentals@tcfurlong.com.

TC Furlong also sells Meyer Sound products along with other major audio brands.  For questions about purchasing a MJF-210 or anything from our list of over 100 professional audio manufacturers, contact our Sales Team at 847-367-9588 or sales@tcfurlong.com.

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